Warranty Claims Process

Mood stands behind the quality of all the goods we manufacture and the services we provide. We are confident that the goods and services will comply with the warranties applicable to them under the Australian Consumer Law and other applicable laws and the additional warranties we provide as set out in clause 6(b) of Mood’s sales contract.

If customers have any questions about the warranties that apply to Mood’s products and services, please contact Mood using the contact form in the “Contact Us” section of Mood’s website.

If customers wish to obtain the benefit of the warranties under clause 6(b) of Mood’s sales contract, customers must comply with the following procedures:

  1. For Goods
    1. Customers must contact Mood by using the contact form in the “Contact Us” section of Mood’s website and obtain a written authority to return the goods which may be provided via email (Return Authorisation). Each Return Authority is valid for 30 days from the issue date and will be automatically cancelled if the goods are not returned to Mood by this date.
    2. Once a customer has obtained a Return Authorisation, the customer must return the goods together with a copy of the Return Authorisation, to Mood’s representative specified in the Return Authorisation or, if no person or address is specified in the Return Authorisation, to the following Mood representative:
      Steven Marando
      Mood Australia Pty Ltd
      2c Rofe Street
      Leichhardt NSW 2040
      Australia
    3. Return of the goods is at the customer’s cost.
    4. Mood will assess the returned goods within a reasonable period.
    5. If Mood is satisfied that the damage, fault, failure or malfunction of the goods is not excluded under clause 6(b) of the sales contract, Mood will at its option:
      1. repair or replace the goods and ship the repaired goods or replacement goods to the customer at Mood’s cost to the address specified by the customer; or
      2. issue a refund.
  2. For Services
    1. Customers must contact Mood by email using the contact form in the “Contact Us” section of Mood’s website and provide details of the failures in the services including samples of the failures (where relevant or possible).
    2. Mood will assess the request within a reasonable period.
    3. If Mood is satisfied that the services did not meet the warranty, Mood will at its option:
      1. provide the services again; or
      2. issue a refund.

Mood Australia Pty Ltd
2c Rofe Street
Leichhardt NSW 2040
Australia
Telephone: + 61 417 705 530

(updated 15/03/2020)

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